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Business stands at a massively important point. The pandemic has accelerated dramatic shifts in how organizations structure their businesses and serve customers. The traditional ways of doing things have been upended. In the past 12 months, businesses have done what was necessary to keep operating. However, this approach won’t sustain them long-term. To remain competitive and grow, businesses will need to:
- Identify new kinds of technologies and opportunities to increase revenue and efficiencies and to drive profitable growth.
- Position themselves to proactively serve customers
- Adopt a more data-driven / analytical approach to financial performance and customer service
- Tap a broader range of informational sources and next-generation tools for new insights, directions and product development
Ultimately, to stay relevant, businesses will need to spend less time on low-value operational processes and dedicate more resources to explore future trends and innovate products and services to create new, enduring client value. The first steps in this change management process will be to automate operations using technology and to more effectively use data analytic tools.
Jeremy Witmer and Gretchen Naso, both Business Consultants with RKL LLP will share their first-hand experience with clients navigating through disruption and implementing changes to transform their business models.
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